We're here to help
Pick the channel that matches your question. For anything account-specific, please email from the address tied to your partner account.
Private access, personal use
GiStream API is an IDN Live stream provider operated as a closed, invite-only service. Every partner account is personal and confidential. The rules below apply to every request handled by support.
- No credential sharing. Do not distribute your
x-kid, signing secret, or bearer tokens to anyone without prior written permission from an admin. - No reselling. Reselling, sub-licensing, bundling, or rebranding your partner access or view credits is strictly forbidden.
- No public exposure. Do not embed credentials in shipped client apps, public repos, screenshots, or forum posts.
- Report leaks fast. If a secret leaks, rotate immediately from the console and email security@gstreamlive.com.
- Community. Active partners must join the partner WhatsApp group (link shown in the partner console) for downtime and policy updates.
Violations result in immediate revocation with no refund. See the full Terms of Service.
Common questions
What is GiStream API?
GiStream API is a private gateway that serves IDN Live streams through session-bound viewer passes. It is a personal, closed API — access is issued per partner and is not intended for public redistribution.
Can I share my x-kid, secret, or tokens with a teammate?
No. Your credentials are strictly personal. Sharing your x-kid, signing secret, or bearer tokens with anyone — even inside your own team — is not allowed without prior written permission from an admin. If you need multi-seat access, contact support first.
Can I resell my partner access or credits?
No. Reselling your partner slot, view credits, or any form of access — bundled, sub-licensed, or rebranded — is strictly forbidden and results in immediate revocation without refund.
My credentials leaked. What now?
Rotate your secret immediately from the partner console and email security@gstreamlive.com so we can audit the impact. Do not keep using leaked credentials.
What is your response time?
We aim to respond to support email within 1 business day. Security reports are triaged within 24 hours.
Where do I find my API key?
Open the partner console. Your secret and key ID are shown after you purchase a plan.
My payment is stuck — what do I do?
From the partner console, open the transaction and press Resume to re-open the QRIS ticket, or Cancel to release the reservation.
Can I get a refund?
Unused monthly subscriptions can be refunded within 24 hours of purchase. Per-view credits are non-refundable once consumed.